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Elliot Palmer

Data, analytics & AI leader — I build the systems behind the numbers

I build data platforms, analytics, and AI-powered internal tools for home-services businesses. Currently at The Eco Plumbers, Electricians, and HVAC Technicians; previously managed data science and analytics at L Brands.

Experience

  1. 2019–Present

    Chief Information Officer

    The Eco Plumbers, Electricians, and HVAC Technicians, Ohio

    • Built the company's data platform and pipelines, moving operational data from ServiceTitan and other systems into a warehouse
    • Built call-volume forecasting and customer lifetime-value models used for staffing and marketing decisions
    • Built AI agents and internal Nuxt tools for CSR workflows, including MCP servers exposing internal data to LLM clients
  2. 2012–2019

    Manager, Data Science

    L Brands, Ohio

    • Managed a data science and analytics function supporting business reporting and decision-making
    • Partnered with cross-functional stakeholders to turn analysis into operational decisions

Skills and education

Languages
Python, R, SQL, TypeScript
Data
dlt, pandas, tidyverse, DuckDB, BigQuery
Web
Nuxt / Vue, Astro, Next.js
AI
Claude API, MCP, Agents
Education
BSBA, Finance and Economics; Minor in Mathematics, Ohio State University